Refund & Return Policy

At Noor-E-Jannat, your satisfaction means everything to us. We take great care in preparing and packaging every order, and we want you to enjoy your experience from the moment your candle arrives.

If something isn’t right, we’re here to help.

Returns & Exchanges

Due to the nature of our products, we only accept returns or exchanges in the following cases:

We will gladly replace or refund your order if:

• You received the wrong item
• Your product arrived damaged or defective
• There is a manufacturing issue with the candle

If any of the above applies, please contact us within 48 hours of receiving your order with:

• Your order number
• A description of the issue
• Clear photos or videos of the damaged/incorrect item

Once approved, we will offer:

• A replacement item
  or
• A full refund

Non-Returnable Items

For hygiene and safety reasons, we cannot accept returns on:

• Used candles
• Candles that have been lit
• Items without original packaging
• Products damaged due to customer handling or misuse

Refund Processing

Once your return is approved:

• Refunds are processed to your original payment method
• Processing time is typically 3–7 business days, depending on your bank

Order Cancellations

You may cancel your order within 2 hours of placing it.
After this window, the order may already be prepared or shipped and cannot be cancelled.

Need Help?

If you have questions about your candle, your delivery, or a return request, our support team is happy to assist.

Email: khanbahadur0660@gmail.com

Phone: +971 50 533 9583

WhatsApp: +971 56 619 1623